For many companies, supporting an aging on-premises PBX phone system has become a painful challenge. The cost and complexity of keeping the hardware alive make these systems more of a liability than an asset. Plus, they lack the flexibility and functionality needed to keep pace with a mobile and distributed workforce. Today’s cloud communications and collaboration solutions can alleviate many […]

Companies of all sizes are rushing to embrace the cloud for many core business functions. In fact, “Cloud Services and Solutions” ranked second among top technology investments in Gartner’s 2017 CIO Agenda report. Many organizations are also adopting the cloud for their most critical business function communications. Compared with premise-based hardware, hosted cloud phone and contact center systems offer a […]

Contact centers as we know them today were designed and deployed at scale in the 1960s,1 and the management models, governance models, and standards that defined them are still alive and well today. We call this Contact Center 1.0. Вut the foundation for customer engagement in sales, service, and support for more than 60 years is in serious need of […]

The cloud is a network of servers that companies use to host and deliver services. Companies like Salesforce® are renowned for providing cloud CRM, and Google and Microsoft® offer email, calendars, file sharing, and more in their cloud ecosystems. Cloud services eliminate the need to maintain complex and increasingly outdated hardware and pay expensive technicians for time-consuming repairs. The phone […]

When assessing the future of your business communications, making the decision to stick with an on-premises phone system versus moving your communications to the cloud can be a complex process. Of course, the overall benefits of switching to a cloud phone system, let alone one simple integrated and unified communications solution, clearly outweigh the benefits of managing a legacy phone […]

In today’s workplace, knowledge workers utilize a wide array of apps to communicate, collaborate, and get work done. While critical to business success, this can create chaos and imbalance that causes workers to lose productivity and time. New research demonstrates the need for a single communications platform that integrates with your business workflows to maximize efficiency.  

A hybrid cloud strategy supports interoperability between two or more public and private clouds. It enables orchestration across an organization’s public and private clouds and makes it smooth and easy for workloads to move between them. An effective hybrid cloud strategy will provide a single operational model across both the public and private cloud, to offset the complexity of multiple […]

Businesses are busy growing right now, and they’re more optimistic than they’ve been in the past 35 years, according to the National Federation of Independent Business (NFIB). Many growing businesses operate with fixed budgets and finite resources. Forced to put out daily fires, fulfill the most pressing requests and manage customer issues, business managers don’t always have the time or […]