This HDI Toolkit is a series of practical “how-to” instructive job aids designed with the IT service management practitioner in mind. Each area of focus can be studied and used by itself, or as part of the whole. The Toolkit will help clarify the Shift-Left strategy, and address the increasing complexity of support at Level 1. It will also show […]

Customer support and employee support continue to blur as user expectations grow more similar. This convergence and technology enhancements put increased stresses on support organizations to meet evolving customer demands and IT help desks to focus on employee experiences. 60% of users say that support teams provide unsatisfactory service, according to an IDC report. Many support teams are reactive rather […]

Customers and employees expect support organizations to keep their mobile devices running efficiently and effectively – just like their desktops and laptops. Download this eBook to learn how four leading support organizations use LogMeIn Rescue to deliver exceptional remote support services at any time, on any device.

Peek under the lid at Nissin. Nissin revolutionized food with the invention of Cup Noodles. Now, as a globally recognized company, they rely on packaging design to represent the face of their brand. They recently migrated to Adobe Creative Cloud for teams — and it has doubled their productivity.

Visual effects studio Rising Sun Pictures uses Adobe Creative Cloud for teams to help bring filmmakers’ visions to life.

As a full-service agency offering everything from graphic design to VR/AR experiences, Paper Moose depends on equally adaptable software. That’s why 80% of their ground-breaking projects are created in Adobe Creative Cloud for teams.

Hybrid topologies potentially increase capacity and reliability, but are often too complex, fragile and costly to manage. Learn how SD-WANs can deliver better operational agility and control. Read this Technology Adoption Profile from Forrester to learn: • Why 90% of network managers are looking to evolve their WAN • Networking technologies that are required to compete in today’s digital age […]

Enterprises today must focus on digital transformation to remain competitive or disrupt their industries. The foundation for successful transformation is the adoption of a cloud-first mindset. However, IT organizations must first address legacy infrastructure and fragmented management tools that were not designed for the speed and flexibility of the cloud and digital era. Read this IDC Technology Spotlight paper to […]