Consolidate Your Secure Remote Access Delivery Infrastructure With One URL
The need to support user mobility and the use of personally owned devices has led to an entire class of mobile VPN technologies. However, companies have combined these technologies with gateways for accessing cloud services, server-hosted virtual desktops and other resources, leading to fragmented secure remote access infrastructures.
Putting the “Secure” in Secure Remote
Today, IT departments are under pressure to enable remote access for any user, operating in any location with any type of device. This challenges security pros to establish comprehensive protection for these remote access use cases, ensuring that accessible networks, apps and data, and the infrastructures themselves are secure.
Ebook: A Buying Guide for Next-Gen Remote Access
Today’s fast-paced business world requires IT organizations to supply tools that allow employees to quickly react to the demands of a competitive environment. Whether they are in the office or remote, employees need secure access to corporate resources.
Webcast Replay: Apply Analytics and Insights to Operational Decisions With ODM Advanced
Now in V8.7 of IBM Operational Decision Manager, IBM ODM Advanced applies insights and analytics to operational decisions by bringing together data from different sources and looking at historical trends and patterns to determine the next best action. With IBM Operational Decision Manager Advanced, you gain scope, scale, speed, and simplicity.
IDC Technology Spotlight ‐ Empower Your Techs With Video‐Aided Remote Support Tools
Technology continues to make it simpler for IT and customer support teams to handle increasingly complex support tasks via remote support software tools. The latest development involves providing video-assisted support using the camera on a customer’s or an employee’s mobile device to quickly identify technical issues that are hard to describe over the phone.
TSIA ‐ Revolutionizing Support Interactions With Video
Even the most highly trained support technicians can be limited by the tools at their disposal. They typically cannot see what the customer sees and are limited to how customers explain and describe a technical problem. Video has the capability of completely changing this dynamic, substantially increasing the likelihood of success for the agent and the customer.
TSIA 2016 State of Support Services
Customer Support Organizations, now more than ever, are facing large challenges across their support services operations. The challenges go beyond the traditional support services type of questions such as channel mix, support metrics, and customer satisfaction drivers and are now focused on how to adjust their organizations to deliver outcome-based support.
A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
Given everything from new devices and security concerns to increasingly tech-savvy end users and the costs of supporting a sprawling infrastructure, there’s no denying the growing complexity of the IT landscape. It comes as no surprise that IT professionals and support desk staffs are struggling to address these and other challenges.
