Forrester: Contact Centers Must Go Digital Or Die
In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty.
Effective Mobile Engagement Report
Based on the survey results with nearly six thousand respondents across twelve countries, the 2015 edition of Effective Mobile Engagement finds—similar to its predecessor—that mobile engagement is widespread already and growing quickly.
Live Chat Performance Benchmarking Report
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new findings related to comparisons between desktop visitors and mobile visitors.
ICMI “Is Your Contact Center Ready For The Peak Season” MarketPulse Report
ICMI and BoldChat by LogMeIn joined forces to help you connect to the trends and best practices that are shaping the customer experience landscape.
Aberdeen “Integrating the Contact Center Within Your Omni-Channel Strategy”
This report outlines the business value and best practices in integrating the contact center with omni-channel programs to deliver a seamless customer experience across multiple touch-points.
What Drives Success for Best-in-Class Product Developers?
Based on the experiences of 148 respondents, this report will explore what makes a product development company successful. It will loook at the differences between the Best-in-Class and their competitors to see what they atribute margins / revenue to.
How to Compare Google Compute Engine & AWS EC2
The cornerstone of infrastructure as a service (IaaS) is the virtual machines that customers can use to virtualize servers. How do you choose between two experienced giants – Google and Amazon – when the time comes for your organization to start using cloud-based virtual machines? The answer is, “It depends”.
DevOps, APM and the Digital User Experience: Changing What We Know About Application Performance Management
Your app is only as good as its user experience. That’s why you need the right tools to help you monitor issues like slow performance and crashes, and see how users are really experiencing your app. That way you can identify and fix any problems early on and continuously improve user experience – and your app.
