2014 Remote Support Trends: Rapid Expansion of Device Coverage and Workflow Options Continues
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards.
Case Study Sling Media A Better Customer Experience With Integrated Support
Sling Media uses the LogMeIn Rescue remote support solution with webbased chat to receive inbound customer support requests and resolve configuration issues with customer devices. By integrating Rescue with their Salesforce.com CRM solution the Customer Experience team is able to report on all customer contacts across all support channels phone call chat and community.
Guidebook: Rescue By LogMeIn
LogMeIn Rescue enables IT teams to support PCs, Macs,and mobile devices securely anywhere at any time over the Internet.
LogMeIn Rescue ROI Case Study: Rice Toyota
2014 ROI AWARD WINNER! Rice Toyota adopted LogMeIn Rescue to accelerate the resolution of IT helpdesk tickets. Nucleus found that Rescue enabled Rice to resolve issues more quickly by remotely accessing employees’ computers, driving greater IT and general staff productivity and better business continuity.
Avoid The Sales/IT Collision Scenario: Using Apps For Better Collaboration
Download InfoWorld’s Avoid the Sales/IT Collision Scenario research report today. Sponsored by join.me, the instant online meeting app, this report offers valuable insight you can use to address key business requirements for collaboration and help empower sales team productivity and effectiveness.
The State of Support Services 2014
TSIA is a hub in the technology services industry. Member companies come together for networking, industry recognition, and, perhaps most importantly, validating research. TSIA provides data, frameworks, and advisory that accelerates the development of service capabilities.
Managing Collaboration Apps In The Age Of BYOA: Bridging The Gap Between Users And IT
IT organizations stand at an important crossroads, one that will define whether they are a part of important strategic business decisions or relegated to the sidelines – all due to the accelerating BYOA (Bring Your Own Application) trend. And most IT professionals underestimate the scale of the BYOA problem, by 700%.
Online Training Made Easier With Video
Online training + video = learner engagement From fewer travel costs to greater reach and revenue, the benefits of online training are already abundant. Now just imagine what video can bring to an online training program. “Based on cost and convenience alone, it is easy to understand why online training with video is becoming so popular.
