Successful social business solutions must be more than just a mechanism for sharing information. They must integrate with evolving IT environments, protect user privacy and help companies meet their business objectives. Download the study by IDG Research Services to find out how enterprise social collaboration works in the real world.

Wondering whether people really pay attention during your webinars? Well, if you engage them right, you’ll know they are. “With a bit of creativity and some effective tools, you can keep your audience glued to the screen and attentively listening to your dialog.” This eBook by Tom Bunzel, author of Tools of Engagement, surveys 7 tools you can use to […]

This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with […]

For media and entertainment companies intent on delivering high definition web experiences across all devices, web performance can make or break their engagement levels. This whitepaper discusses: • The challenges of balancing more complex web applications, impatience users and clogged wireless networks • Why existing technology approaches like content delivery networks, application delivery networks and front-end optimization fall short • […]

Learn about the technology that powers and speeds up the web experiences of hundreds of thousands of enterprise SaaS application users, over Instart Logic’s innovative global network. In this whitepaper • Explore the challenges presented by trying to deliver web based SaaS applications to end users over the modern Internet • A New Approach to the Middle Mile With the […]

Download this whitepaper to discover Instart Logic’s radical new approach to delivering web and mobile sites that: • Reduces your customer’s wait for that first interaction with your website • Enables rich high resolution images ready for retina-class displays • Boosts performance to super-fast speeds across tablets, smartphones, and desktops • Requires zero changes to code and no plug-ins

Why is going beyond billing important if your company wants to enable a successful recurring revenue model? This latest e-paper free from Aria Systems answers this question in detail while discussing key requirements for today’s successful recurring revenue businesses. With recurring revenue it’s especially important that businesses meet the demands of their customers. This e-paper covers the specific reasons why […]

Transforming Customer Experience through Mobile With customers increasingly experiencing a mobile mind shift, mobile needs to be at the forefront of your customer experience (CX) strategy. This Forrester Research report explains how to apply the IDEA cycle to transform customer experiences with mobile, and ensure that your customers can access what they want in their immediate context and moments of need.