A June 2017 commissioned study conducted by Forrester Consulting on behalf of ServiceNow How Epicor Software Achieves 104% ROI by Transforming Global Customer Support This Forrester Study provides a framework and customer example to help readers evaluate the potential financial benefits of investing in ServiceNow Customer Service Management. To understand and illustrate the benefits, costs, and risks associated with ServiceNow, […]

This IDC Perspective illustrates what a digital-native enterprise looks like and can achieve when it has “digital” ingrained in the most important aspects of its culture and business. Digital transformation has progressed to where it is now an existential concern for many enterprises. Growing organizations strive to become “digital native” in the way they think, what they produce, and how […]

The accelerating pace of technology innovation will offer organizations new opportunities to engage with customers as they build a digital business. Application leaders must be ready to translate habits of customer centricity into a new set of improved actions to support CRM and CX strategies.

A new approach is needed, one that is effortless, digitally optimized, and capable of resolving issues before they impact a customer. Customer service is at an inflection point, in both the business-to-consumer and business-to-business sectors. Costs continue to skyrocket as the volume of inquiries increases, even as customer service budgets remain flat. Customer expectations seem to increase by the hour. […]

A June 2017 commissioned study conducted by Forrester Consulting on behalf of ServiceNow How Epicor Software Achieves 104% ROI by Transforming Global Customer Support This Forrester Study provides a framework and customer example to help readers evaluate the potential financial benefits of investing in ServiceNow Customer Service Management. To understand and illustrate the benefits, costs, and risks associated with ServiceNow, […]

The high-tech industry is changing slower than it ever will and faster than it ever has. And customer demands are evolving at speeds never seen before.For companies serious about innovating at scale and transforming their business in order to dominate their market, it will take innovative thinking, disruptive technology and near flawless execution. This challenge, perhaps best described as the […]

The consumer products industry is changing slower than it ever will and faster than it ever has. And customer demands are evolving at speeds never seen before. For companies serious about innovating at scale and transforming their business in order to dominate their market, it will take innovative thinking, disruptive technology and near flawless execution. This challenge, perhaps best described […]

In ecommerce, a variant is a product that has attributes, and each attribute is represented with a different identifier, or SKU. For example, if you have a small, orange shirt and a large, gray shirt, each of these products is a variant and each has a different SKU. Unfortunately, most online marketplaces and stores organize variants differently, which makes selling […]