An outdoor product company specializing in clothing and equipment, The North Face has been creating innovative designs that push new technologies and inspire for more than 40 years. The customer is at the heart of everything The North Face does, so when the customer service team was given the responsibility of implementing live chat, their goal was to establish an […]

This free white paper from CSO Insights and join.me is based on analysis from the 2014 Sales Management Optimization study. It explores some of the challenges that managers are facing in terms of effectively supporting, coaching, and mentoring their sales teams, as well as discussing the role that technology can play in overcoming these issues. Learn about: • The Sales […]

The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing business have long understood the financial ramifications of a satisfied and engaged customer and continue […]

Unproductive sales meetings aren’t a good use of your time, or your prospect’s. But all you need are five minutes to learn how to make your sales meetings more productive, engaging and profitable. Sponsored by join.me, the instant online meeting app, this eBook offers practical tips on how to: • Keep your clients and prospects engaged • Boost meeting productivity […]

This report, based on the survey results with nearly six thousand respondents across ten countries, sheds light on mobile engagement, including its current state, channels in use, which industries consumers are engaging with, and how well they are doing. Additionally, it evaluates engagements for technical support vs. shopping, expectations of what makes a mobile engagement successful, the depth of mobile […]

While the market is filled with conferencing tools, for the most part these apps specialize in one aspect of meetings, like audio, visual or chat. This free guidebook explores why companies have added join.me to their list of collaboration apps, or switched to join.me to fulfill their daily online meeting needs. The join.me Guidebook is authored by third-party Nucleus Research, […]

This new study from Ovum and join.me by LogMeIn is based on a survey of over 3,900 full time professionals worldwide about their collaboration and meeting-related behaviors and activities. Download the report to learn more about: • How 91% of employees are spending more time in meetings than ever before, yet the majority reports that less than half are of […]

Here at LogMeIn, we constantly have ad hoc meetings to brainstorm ideas or quickly solve a problem. These types of impromptu meetings are becoming more and more common in the workplace, but can run the risk of being unproductive if they lack a visible goal or agenda. The last thing you want to do is leave a meeting feeling like […]