LogMeIn Rescue enables IT teams to support PCs, Macs,and mobile devices securely anywhere at any time over the Internet. In analyzing the experiences of Rescue customers, Nucleus found that a single remote support tool to support multiple types of devices, coupled with Rescue’s ease of use and management dashboards, enabled companies to increase support staff productivity, accelerate issue resolution, increase […]

2014 ROI AWARD WINNER! Rice Toyota adopted LogMeIn Rescue to accelerate the resolution of IT helpdesk tickets. Nucleus found that Rescue enabled Rice to resolve issues more quickly by remotely accessing employees’ computers, driving greater IT and general staff productivity and better business continuity. ROI: 1172% Payback: 1 month Average annual benefit: $14,142

Expert tips to help agents and administrators alike provide superior service via live chat. Filled with practical tips, tweets and actionable items, these best practices will help businesses take chat to the next level.

Download InfoWorld’s Avoid the Sales/IT Collision Scenario research report today. Sponsored by join.me, the instant online meeting app, this report offers valuable insight you can use to address key business requirements for collaboration and help empower sales team productivity and effectiveness. You’ll learn: • The challenges balancing what sales want and IT needs • Top pain points associated with traditional […]

TSIA is a hub in the technology services industry. Member companies come together for networking, industry recognition, and, perhaps most importantly, validating research. TSIA provides data, frameworks, and advisory that accelerates the development of service capabilities. The “State of Support Services: 2014” report addresses the following topics: • How are the key technology industry trends impacting support services? • As […]

With an intuitive design and affordable pricing, it’s no wonder leading businesses are using join.me for presentations, demos, support and training. This case study explores how Getronics, a trusted communications and IT services provider: • Decided join.me was the best solution • Reduced total conferencing costs • Improved ad-hoc collaboration

Key Strategies, Tactics and Business Value of Social Marketing at Big Brands Marketing on social media is now imperative for companies seeking to stay relevant to consumers and potential customers. But little research has been conducted to learn how the most profitable brands and companies approach, execute, and measure social marketing. In Q1 2014, Spredfast commissioned research from Forrester Consulting […]

Read this whitepaper, Understanding Social Care, to see what good social care looks like, why it’s important to your brand, and what brands do it exceptionally well. If you’re in social care, or looking to get started, we highly recommend you download it today.