What to consider for your unified communications RFP Do you know what to look for when it’s time to switch to a new UCaaS solution? With all the options, variables, and industry-specific needs affecting your decision, it can be hard to know what questions to ask. If you’re ready to start shopping for a UCaaS solution, you’ll want an RFP […]

The ROI of Dialpad Ai Contact Center: A Forrester Total Economic Impact™ Analysis As customer service leaders search for ways to improve their customer support operations, they must invest in technologies that support not only their customers, but enhance the agent experience and drive productivity. Dialpad Ai Contact Center provides customer service leaders the ability to improve the customer and […]

How Dialpad empowers Support teams In this guide, we cover the challenges Support teams like yours are likely facing, and how Dialpad can help:• Provide a better experience in line with rising customer expectations• Automatically collect CSAT scores on every call. Analyze 100% of your conversations in real time with high accuracy• Automatically take notes and log activities during customer […]

THE TOP QUESTIONS TO ASK Your contact center RFP template Shopping for a new contact center solution? Want to know what the must-haves are for other companies and organizations? This will help. We’ve pulled together the 31 top considerations to include in a contact center RFP, based on conversations we’ve had with our very own customers and prospects. The checklist […]

Provide better service, on every channel Supporting your customers via phone calls, live chat, and social media channels like WhatsApp or Facebook Messenger? Learn how to not only provide better service, but also empower your agents to have better conversations across every channel in this guide.

Contact Center Playbook – A practitioner’s guideThis Playbook teaches you how to make the most of your contact center once it’s up and running. Six contact center leaders share their learnings on:• Essential features• Outbound sales optimization• AI• Integrations• Analytics Grab your copy.

Red Hat OpenShift Virtualization provides a unified, modern, cloud-native infrastructure for your virtualized and containerized applications and workloads.

Read this checklist to learn about 7 key considerations for choosing a platform for transforming your applications.