Today’s remote support solutions, including remote control, desktop sharing, and web collaboration, offer much more than just remote control for PCs. Their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Dozens of case studies provided by remote support vendors clearly document that adoption of remote control capabilities can have […]

Everyone is incredibly busy—with initiatives, meetings, emails, phone calls, and more. But too often, we fail to get the most important things done, and are distracted by others who don’t respect our time.  How can we stop people from wasting our time? What specific steps can we take to regain control of our schedules so we can think big and […]

Today’s digital customers are engaging with companies on multiple channels from an array of devices and expect a seamless experience with fast resolution. Although businesses are fully aware of new channel trends, many are not addressing customers’ needs and top frustrations. This infographic provides a glimpse of the global insights gathered in Ovum’s research report and highlights the current state […]

This paper was written by Ovum in collaboration with LogMeIn. The research and analysis contained herein is based on original, independent research by Ovum. Ovum carried out a survey of 315 contact centre managers and 400 customers across North America, Europe and Australia & New Zealand. Responses were gathered through a web-based survey program in November and December 2014. The […]

When you account for the complete initial and on-going costs of an on-premises remote support deployment, the results can be unpleasantly staggering. A SaaS Remote Support deployment not only saves you measureable dollars, but also shifts the expense burden from a fixed capital expense (CAPEX) to a variable operating expense (OPEX).

The clock is ticking on your quarter—and your sales quota. Your sales team is trying to get signatures and close deals, but are losing time dealing with paperwork and chasing down signatures. It’s surprising that any B2B transactions are still executed via handwritten sign- off, but the majority of sales deals have yet to be sealed with electronic signature solutions. […]

The purpose of this research is to understand the challenges companies face in their document or file level security practices as a result of the adoption of such disruptive technologies as mobile devices and cloud services. Gain insight into: • The impact and risk of the BOYD movement on document security • Why companies focus on protecting information, not the […]

In this research study hear from more than 1,500 line-of-business leaders, IT leaders, and information workers about the effectiveness of their organization’s document-based business processes. Learn how organizations of all sizes in all industries around the world are suffering from what we call the “document disconnect.” Learn how this is causing significant delays and errors across critical business functions such […]