Architecting for the Digital Edge. IOA™ Playbook: Four foundational Steps to Build Your Digital Platform

This playbook is an introduction to IOA and a guide to using the IOA Knowledge Base. The knowledge base is a collection of detailed blueprints and design patterns to help architect for the digital edge and map your journey to becoming a digital enterprise. Following these steps removes traditional architectural constraints and optimizes connectivity, leveraging ecosystems and placing IT back […]

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Leverage the Digital Edge: Solving Critical Digital Business Challenges Through Interconnection

This white paper seeks to educate business leadership on the rapid emergence and impacts of digital disruption and the importance of re-architecting IT infrastructure in response. The paper describes exciting new collaboration and business models and explains how an Interconnection Oriented Architecture™ (IOA™) strategy empowers businesses to react in real time, adapt quickly to change and leverage digital ecosystems to […]

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Build the Foundation for Great Customer Experiences

Unlikely or unforeseen competitors continue to disrupt industries at an exponential pace. The innovation disruptors bring requires a key strategy: Put the customer at the center of your business and deliver great experiences to them. Understand how consistent, timely, relevant and personalized experiences are enabled by having the right technology foundation in place.

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Critical Components to Achieving the Perfect Order

All businesses aspire to provide the ultimate omnichannel customer experience. Aspiring is easy, but achieving is difficult, with fulfillment often being the most challenging area to master. Delivering the perfect order requires a delicate balance of inventory visibility, routing logic and strategies for dealing with exceptions. Merchants that achieve the perfect order gain significant business value in the form of […]

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Streamlining Unified Commerce Complexity

Why is omnichannel retailing so hard to execute?  It represents a fundamental shift from an internal focus to a customer centric one – putting customer needs, wants and behaviors in the forefront. Explore how consolidate your databases and systems through a cloud-based commerce platform provides a more seamless experience for both you and your customer.

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Escaping the Nonprofit Technology Trap

Often times, nonprofits are so focused on their mission that internal needs fall to the wayside. Despite these daily frustrations, nonprofits make do or go without—worried that an investment in technology will eat into funding that might otherwise be spent on delivering critical programs and services. As a result, employees forced to use these outdated technologies feel hampered or undermined […]

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Empowering Nonprofits to Reach Beyond the Limitations of QuickBooks

Nonprofits operate in a world of significant complexity, limited resources, and software solutions that were built for a different time. With increasing expectations to accurately measure outcomes, and massive change in nonprofit business models, these organizations can no longer afford to use obsolete technologies that can’t provide real-time visibility and insight into their operations and mission. Download this new white […]

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The Elephant in the Nonprofit Boardroom

Nonprofit finance and development teams each bring a unique perspective to an organization’s finances: not right, not wrong, but certainly different. Disparate fundraising strategies and accounting regulations can lead to conflicting reports that threaten an organization’s long-term sustainability. “The Elephant in the Nonprofit Boardroom,” explores the common mismatches between finance and development strategies and comments on the role that technology […]

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