Define Your Services for Fast and Accurate Service Delivery

Provide better IT service delivery, more consistently, and with less effort This eBook, “Define Your Services for Fast and Accurate Service Delivery,“ shows you: • A simple plan for defining and managing your services and building your single system of record in a CMDB • Best practices for incident, change, problem and asset management, reporting, and more • How to […]

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How to Overcome Today’s ITSM Challenges

What obstacles are keeping your IT service delivery team from succeeding? Do your users complain your service portal is difficult to use—driving down satisfaction and productivity? Is your service management team losing the battle against a growing backlog of tickets? If so, it’s time to evolve and upgrade your ITSM. Turn your service desk into a business function your company […]

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Crossing the Legacy ITSM Chasm

The scope and value that IT Service Management (ITSM) provides information technology operations is increasing dramatically, according to a new research report from Enterprise Management Associates (EMA). And yet in some IT organizations legacy ITSM groups continue to be reactive rather than proactive and are losing credibility within the enterprise from failing to integrate with and support business concerns. This […]

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Consolidate – Get Control of Your Service Desk

Do you ever find yourself managing your help desk through emails and phone calls? Or a growing list of overdue incidents? Not only does a legacy service desk make your job more difficult, it causes your customers to lose patience. It’s time to automate. Allow your users to help themselves by implementing an automated service desk solution that will allow […]

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2016 Dresner Big Data Analytics Market Study (Sponsored by Pentaho*)

Based on survey methodology, this second Big Data Analytics Market Study from Dresner Advisory focuses upon the combination of analytical solutions within the Hadoop ecosystem, adding some new criteria and exploring changing market dynamics and user perceptions and plans. You’ll also learn why Pentaho ranked among the top three Big Data Analytic vendors in the areas of infrastructure, data access, […]

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Hadoop Infographic: Hadoop and the Analytic Data Pipeline (*Sponsored by Pentaho)

Need some inspiration on Hadoop? Pentaho’s step-by-step interactive infographic shows how you can handle common Hadoop challenges at every stage of the analytic data pipeline. Check out the infographic and learn how to: • Develop a flexible and scalable approach to data ingestion and onboarding processes • Scale your data processing and blending efforts, while retaining fine-grained control • Deliver […]

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TDWI Best Practices Report: Improving Data Preparation for Business Analytics (Sponsored by Pentaho*)

Want to get the data you need faster? If you’re trying to automate and scale your data preparation processes, this TDWI Best Practices Report is a must-read. The TDWI report also examines how self-service data preparation will affect your operations, including how self-service data prep fits with visual analytics, data discovery, BI tools, and Hadoop. Read the TDWI best practices […]

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Is Your IT Spend Aligned with Your Business Strategy?

How to Increase Business Value and Control IT Costs in a Constantly Accelerating World Many IT finance organizations struggle with cost visibility and transparency. Not only is it extremely difficult to track budgets and actuals, it’s even harder to tie these costs back to specific services. Yet, these services are how IT delivers business value. You may be able to […]

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