2014 Remote Support Trends

Today’s remote support solutions, including remote control, desktop sharing, and web collaboration, offer much more than just remote control for PCs. Their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Dozens of case studies provided by remote support vendors clearly document that adoption of remote control capabilities can have dramatic impacts on key support metrics such as resolution time, first- contact resolution, and even customer and employee satisfaction. This new paper from TSIA and LogMeIn will help you quickly understand the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support.