67 Tips for Building Live Chat Success

For contact center agents and administrators, delivering an “average” customer experience can be challenging enough, let alone delivering an “exceptional” one. But great customer service isn’t a fantasy—hundreds of great companies deliver it daily. In fact, a recent Forrester study showed that the number of companies with “good” or “excellent” customer experience index scores has steadily increased between 2007 and 2014. And we know why. It’s not fancy management and incentive system developed by fancy consultants from a fancy city in fancy suits.

It’s a combination of great people, great processes, and great technology.