The state of security is highly adrenalized these days — more so than usual. Years into the deadly and disruptive global pandemic, not only are we still seeing more attacks, we’re also seeing more breaches, as the way many of us work continues to evolve. New global research conducted by Splunk and the Enterprise Strategy […]
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By 2026, more than 80% of enterprises will use GenAI to improve ways of working. In this ebook, discover how GenAI can boost IT teams’ productivity by enabling faster issue resolution, automating repetitive tasks, and improving self-service experiences, all while reducing costs on a single AI-driven platform.
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Based on a survey of 3,466 senior leaders of global enterprises, this report unpacks the stats to give you an up-to-the-minute snapshot of how gen AI and agentic AI are helping organizations deliver highly engaging, personalized, and human-like customer experiences at scale.
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Traditional assessments of home-internet connection quality depend on metrics that don’t accurately capture customer experience. They may reliably determine whether a network is fast or slow, but they rarely consider the specific devices found in someone’s home, or what those devices need to work as intended. They also usually ignore factors that exist beyond the […]
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More and more smart home devices are entering the market every day. At the rate consumers are adopting new technologies, we anticipate seeing up to 32 connected devices per smart home by 2025*. In light of this, CSPs need to rethink their business model with the smart home user in mind. Smart home technologies depend […]
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Connectivity is essential to the modern home. But consumers want more than reliable WiFi. They expect not only high-quality network performance but also personalized, rich services. And they want these services delivered quickly and seamlessly. As the smart home transforms and the home network becomes more intelligent—and more congested—Original Design Manufacturers (ODMs) and Communications Services […]
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As an organization that prides itself on its has an organization that prides itself on its high-touch customer service, MCTV was concerned about the volume of customer feedback related to poor WiFi signal and equipment issues. MCTV turned to Plume for a solution that would help them exceed their customers’ expectations. This case study details […]
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First came the connected home. Next came Smart Home 1.0, as consumers began to adopt, use, and become accustomed to connected smart devices. We are now on the verge of Smart Home 2.0, as devices and software work together seamlessly to understand human and household context and generate hyper-personalized experiences. The Smart Home 2.0 will […]
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In this report, Beecham Research’s CEO Robin Duke-Woolley examines how the first and only self-optimising, whole-home WiFi technology is delivering ISPs an increase of up to $15 smart home related ARPU. The top 2 CSPs in the USA and two of the largest fixed-line providers in Europe have switched to this technology and are also […]
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The worldwide rollout of Wi-Fi 6 and Wi-Fi 6E is underway. But what benefits do the latest evolutions of Wi-Fi technology bring to broadband service providers? As we all appreciate, perception often differs greatly from reality – we’ve heard many perceptions of Wi-Fi 6, from “it’s the solution for all in-home connectivity” to “it’s simply […]
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When you register for the webinar, you will receive the new executive report by world-leading analyst firm, Beecham Research: How CSPs can secure profitability in 2021 by realising the power of Wi-Fi 6 for smart homes The pandemic has accelerated what many predicted was coming – unbridled consumer demand for hyper-connectivity and highly personalized broadband […]
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