Plume’s Intuitive Solution Provides a Game-Changing Experience for MCTV Customers

As an organization that prides itself on its has an organization that prides itself on its high-touch customer service, MCTV was concerned about the volume of customer feedback related to poor WiFi signal and equipment issues. MCTV turned to Plume for a solution that would help them exceed their customers’ expectations.

This case study details how MCTV successfully leveraged Plume technology to:
• Acquire more than 4,800 new subscribers.
• Reduce truck rolls with a 100% success rate for self installation.
• Achieve a 236% increase in subscriber growth.