Articles By: SAP

The Five Trends Revolutionising Customer Service Today And Tomorrow

Customer service is an ongoing opportunity to win lifetime customer loyalty that strengthens your business. But the converse is also true: poor service interactions push consumers directly into a relationship with your competitors. It’s time to stop thinking about customer service as the last piece of your CX puzzle. In a new report from The Future of Commerce and SAP, […]

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How To Increase Service Efficiency With Artificial Intelligence

Artificial intelligence (AI) is revolutionizing customer service and this helps you offer faster, more personal, and more efficient customer service. With AI, you can increase customer service productivity, cut costs, and increase customer satisfaction. How can you maximize the impact of AI for your business?

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Top B2B Commerce Insights: A Guide For Tech Leaders And Innovators

In the face of supply chain disruptions, changing employee demands, rapid technological advancements, and heightened customer expectations, B2B commerce companies are challenged to not just survive, but thrive. This e-book sheds light on top trends from commerce experts that can help pave the way towards a profitable, sustainable, and resilient future.

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Deliver On Your Brand Promise With Intelligent Customer Service

Explore how the SAP Service Cloud solution can help you create connected, insightful and adaptive service processes that increase customer loyalty and maximize customer lifetime value.

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Business Data Fabric: Five Steps to a Business Data Fabric Architecture

Discover a step-by-step framework to implementing a business data framework, as well as key insight into why a business data fabric is so important.

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Extending Core Enterprise Systems With Low-Code Application Development Platforms

Low-code platforms can provide the guardrails necessary to accelerate digital transformation without increasing technical debt or security risks.

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Three Mistakes Executives Make in Category Management

Category management is undergoing significant change. Formerly viewed as just a sourcing process or an administrative function, category management is becoming a strategic way for companies to identify risks and find new opportunities. In the paper, Three Mistakes Executives Make in Category Management, we explore what you should and should not be doing, provide key questions for Procurement to consider […]

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3 Reasons Procurement Retailers are Sourcing Differently

Changing consumer behaviour for healthier, more sustainable goods is putting pressure on procurement to find and manage new private-label suppliers and run repeated sourcing events. Recognising the need for change, leading retailers are embracing digital solutions to help them reimagine how they procure and source goods. Are you ready? To find out, read “Three Reasons Why Retailers Need a Better […]

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