In the age of the customer, executives don’t decide how customer-centric their companies are — customers do. The growing demand for easy, effective, and deeply personal service is shaping customer service technology priorities. Download this Forrester Report to see the top trends for 2016 that customer service organizations should take into account as they formulate plans for delivering differentiated services. […]

Improving customer satisfaction ranks among the top strategic priorities for most enterprises. However, the majority of these firms struggle with fragmented customer service processes, siloed departments, and a lack of automation. This checklist describes best practices for removing these obstacles and delivering excellent customer service. Download the eBook