Nonprofits are the unsung heroes of communities around the world—and they deserve access to technology that helps them make the most impact. This research paper will be invaluable for nonprofit leaders looking for tech strategies with the most potential to help them advance their missions with limited resources. Learn best practices of AI “Pacesetters” already […]
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Today’s leaders face a dual mandate: grow the business while reducing costs. At the same time, AI adoption and demographic shifts are transforming the global workforce. Research from Sapient Insights Group shows how organizations with long-term workforce planning can see improvements in innovation, customer retention, and profitability. In this report, you’ll see how the most […]
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Based on a survey of 3,466 senior leaders of global enterprises, this report unpacks the stats to give you an up-to-the-minute snapshot of how gen AI and agentic AI are helping organizations deliver highly engaging, personalized, and human-like customer experiences at scale.
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According to a recent IT communications survey, more than 40% of businesses start to feel the impact of a major incident within 15 minutes after IT goes down, but 60% of companies cannot get the right person to respond to a notification that fast. IT outages, security breaches, and other incidents can cripple employee productivity, […]
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IT organizations across the board are tasked with moving faster and supporting more processes. Gartner, Inc. states that by 2020, 50% of enterprises will entirely replace the tools they use to support core IT operations management functions. With big changes like these, optimizing your IT Operations processes will be key. Read this whitepaper to learn […]
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Companies that have seen the most success with their DevOps transformations started with major shifts in culture. This cultural shift enabled greater power, autonomy, and budget to teams responsible for application development and operations—often at the expense of ITSM. Even with the overall benefit of quicker release cycles and deployments, these changes have led to […]
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