There are a few simple things you can do before, during and after a webinar that will leave your attendees talking for days. “If you want to have a lively event, get the conversation started early.” This brief outlines 3 steps you should follow for each stage of the webinar process to get the results you want.

The future of business is connected business, and social software is a critical part of this connectivity. This IDC study addresses the management challenges and subsequent best practice outcomes that can be achieved through the integration of existing enterprise social network tools with other networks or enterprise applications. The discussion highlights common challenges and best practices that deliver business value […]

Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.

The workforce is as dispersed as ever – companies are looking to social collaboration to facilitate the engagement once fostered around the water cooler. By understanding the power of social collaboration tools, HR can lead an organization to where the talent is while enabling business success through the success of its people. Aberdeen Group gathered data from more than 600 […]

How can human resources partner with IT to drive communication and knowledge-sharing while supporting business objectives? In today’s distributed workforce HR can embrace social business, taking the lead in defining new HR practices to support the changing workplace landscape and foster innovation and integrated employee networks. In this white paper, Stowe Boyd of GigaOM Research explores: The current state of […]

With its in-depth guidance and independent third-party vendor evaluations, Gartner’s Magic Quadrant market assessment can assist your organization in implementing an effective social business software solution. The full report covers 20 vendors, with specific information on their ability to execute and their vision for the future. The paper will delve into the follow categories for each of the 20 vendors: […]

As of January 2011 there were 600 million Facebook users and 200 million Twitter users. Many millions use social services, from sharing photos via Instagram to sharing files via Box.net to via SlideShare.So how many of your employees use social media? A lot. That’s because social has become a normal tool used to manage and organize our lives. Social tools […]

Get this latest report from analyst firm Mint Jutras on how the cloud is changing the ERP cost equation for wholesale distributors. Drawing on a survey of 475 organizations, Mint Jutras outlines how leading wholesalers are reducing TCO, eliminating upgrade issues and achieving competitive advantage by transitioning from on-premise applications. This informative paper, ERP in the Cloud for Wholesale Distribution: […]