Securing Higher Education Providers Against Cyberthreats
The cybersecurity challenge for higher education providers continues to grow, with 50% experiencing an increase in attack complexity over 2021, while 53% saw an increase in attack volume.
Cybersecurity Guide for the Education Sector
The education sector remains a prime target for cybercriminals because of its sheer size and the large attack surface that offers the potential for significant financial gains.
The State of Cybersecurity 2023
Based on a survey of 3,000 cybersecurity/IT professionals across 14 countries, this report reveals the reality of securing an organization from cyberthreats in 2023, and the business impact of adversaries.
2022-2023 CX Decision-Maker’s Guide
ContactBabel shares their comprehensive report on how contact center industry experts are investing in the customer experience. Ready to transform your own customer experience strategy? Download the report.
Observability From Code to Cloud
Are Your Applications Slowing You Down? In a recent study, 357 DevOps and IT people said that they felt pressure to accelerate their operations—and that their major hurdle was the proliferation of microservices and APIs. About half of study participants reported that an observability platform/service mesh helped them improve security and manage modern apps…while conferring cost savings.
Productive Employee Experiences
If you want to gain the competitive edge, the most important investment you could ever make is in your employee experience. In this handbook, you’ll see how you can unlock the full potential of your people—optimizing their power of productivity.
Unlocking the Power of Voice in 2022
The customer experience is evolving. When we discuss innovation in the customer service space, we immediately jump to digital. When we highlight CX trends, we focus on how fast, seamless and convenient service experiences can be. But, what we don’t often discuss is the inherent need for voice support.
Maximizing Productivity in the Contact Center
In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of agents, only 10% of customers believe that experiences have significantly improved over the past year, making productivity a non-negotiable metric for success.
