To understand the impact of hybrid work, Dialpad and WeWork surveyed more than 2,800 hybrid workers about their experiences and pain points. The report covers:• What employees like and dislike about hybrid working• Why video conferencing tools are necessary but polarizing• How C-suite executives’ perceptions of hybrid work differ from employees at other levels

A 5-step guide to a people-first hybrid workplace We’ve drawn from our own progression toward hybrid work, learnings from the team, as well as advice from other experts in the industry to create this 5-step how-to guide for teams looking to set up or improve a hybrid workplace. Grab it below.

EVOLVE BEYOND ON-PREM How shifting to the cloud can future-proof your organization PBX-based telecommunications solutions aren’t as scalable or flexible as a cloud-based solution—and if you want to equip your business for the future, there are a few things to be aware of. Download this whitepaper and learn:• Why on-premises solutions are no longer the ideal solution• How cloud communications […]

What to consider for your unified communications RFP Do you know what to look for when it’s time to switch to a new UCaaS solution? With all the options, variables, and industry-specific needs affecting your decision, it can be hard to know what questions to ask. If you’re ready to start shopping for a UCaaS solution, you’ll want an RFP […]

The ROI of Dialpad Ai Contact Center: A Forrester Total Economic Impact™ Analysis As customer service leaders search for ways to improve their customer support operations, they must invest in technologies that support not only their customers, but enhance the agent experience and drive productivity. Dialpad Ai Contact Center provides customer service leaders the ability to improve the customer and […]

How Dialpad empowers Support teams In this guide, we cover the challenges Support teams like yours are likely facing, and how Dialpad can help:• Provide a better experience in line with rising customer expectations• Automatically collect CSAT scores on every call. Analyze 100% of your conversations in real time with high accuracy• Automatically take notes and log activities during customer […]

THE TOP QUESTIONS TO ASK Your contact center RFP template Shopping for a new contact center solution? Want to know what the must-haves are for other companies and organizations? This will help. We’ve pulled together the 31 top considerations to include in a contact center RFP, based on conversations we’ve had with our very own customers and prospects. The checklist […]

Provide better service, on every channel Supporting your customers via phone calls, live chat, and social media channels like WhatsApp or Facebook Messenger? Learn how to not only provide better service, but also empower your agents to have better conversations across every channel in this guide.