Happy employees, happy customers In the past, organizations saw customer service as its own separate entity. If contact center agents treated customers well, they reasoned customer satisfaction would go up. But if you looked at the highest-performing businesses in the world today, you’ll notice that customer satisfaction goes beyond frontline contact center agents. Modern-day organizations are starting to realize that […]

Why should you care about building a customer-centric team? In simple terms, being customer-centric is all about providing an unforgettable customer experience. This means speedy customer service, friendly employees, and regular engagement with your customers. And, since customer-centric companies are 60% more profitable than those who aren’t, it’s beneficial for your business and customers. But where’s the best place to […]

Agent empowerment is key to customer engagement and more revenue Cultivate customer engagement, and you’ll drive sales. Even in a challenging economy, brands that invest in digital customer engagement can experience revenue growth. For call centers, the path to better customer engagement starts with empowered agents. Deloitte’s latest research shows that agent retention and engagement can help create better customer […]

RingCentral helps companies save hundreds of thousands of dollars every year When it comes to investing in technology, IT leaders’ top priorities are cutting down on unnecessary expenses, increasing company efficiency, and generating revenue by improving the customer experience. To achieve these goals, companies need to have the right tools in place. That’s why businesses choose RingCentral’s intelligent connected communications […]

Find out how these six organizations built stronger customer relationships from one deeply-integrated, unified communications and customer service platform.

Here’s the reality of cloud software. • It’s rapidly becoming the backbone of business operations everywhere• Cybercriminals are becoming more sophisticated• The cost of a data breach has risen 15% in three years to a staggering $4.4 million In such a landscape, how can businesses protect their hard-earned reputation, safeguard critical data, and ensure client privacy? The answer lies in […]

As organizations strive for increased productivity, a rift has opened between employees seeking efficiency gains and company security teams dedicated to safeguarding sensitive data. Increasingly, employees are adopting tools and practices aimed at boosting productivity, sometimes without a full understanding of the security implications. In fact, are cent study revealed that over 90% of employees who admitted undertaking a range […]

Download this infographic to see the costs of poor document management, including impacts on:• Employee productivity• Time and efficiency• Compliance costs• Document storage costs