Adopting or upgrading a DAM? Be sure it’s digital-first.A captivating image or informative video often speaks more clearly than the written word. When managed well and displayed optimally, online visuals can inspire and connect. Because a digital-first mindset is a must for businesses, we gathered a handful of media-management experts for a conversation on Digital Asset Management solutions (DAMs). Our […]

Potential customers who interact with your brand online are heavily influenced by your digital content before they even set foot in the store. With no in-person contact, a relationship with your brand has taken root in cyberspace. However, your online presence has only seconds to connect, engage, persuade, and convert. A digital-first mindset is a must for businesses—specifically, a digital […]

Learn six best practices used by customer service leaders to instantly handle common customer requests when the unexpected happens. See how to:• Increase the use of self-service with automated solutions• Help customers complete requests and get answers fast• Empower agents to resolve customer issues automatically

See how ServiceNow is helping Rogers Communications elevate employee and customer experience by helping employees relate to customers in the moment.

Leaders have always needed to innovate to meet demands from the business and customers, but recently customer experience has been reimagined for an increasingly digital, contactless world. Customer service no longer just needs to meet a high standard. It needs to be exceptional to provide the experiences customers want. Read this report to discover the three biggest customer experience trends […]

Customer experience is the key battleground for brand differentiation in today’s hyper-competitive, always-on, highly connected world. Explore the top business imperatives driving the most successful customer service organizations, including how to harness the power of your entire enterprise to deliver outstanding experiences.

Organizations want to make sure their contact centers provide positive experiences to attract, satisfy, and retain customers. Up for debate today are the roles automation technology and human employees will play. Read the 2021 CCW Digital market study to learn about pain points and strategies for success. The study also offers:• Inventive best practices• Recommended technologies• Customer experience case studies

Power great customer and employee experiences with intelligent technologies Learn how Artificial Intelligence (AI) and other intelligent technologies can transform your customer and employee experience by increasing satisfaction, improving service processes, and increasing the efficiency and effectiveness of issue resolution.