Technology is progressing faster than industry experts predicted even just a few years ago. For those in support organizations, the sheer velocity of change means that you need to plan and act now. This guide will help you understand the six top trends so you can survive and thrive over the coming years. Read the guide to learn: · Why […]

Your people are your most valuable asset. “To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process.” This Service Desk Institute white paper explores strategies for recognizing the best candidates for your service desk dream team and how to keep staff motivated and engaged. • 4 steps to recruit and hire […]

When you’re swamped with your own work, how can you make time to coach your employees – and do it well? It’s a common problem. But if you don’t build your people’s own skills and capabilities, they’ll come to you for answers instead of finding their own solutions. Handholding kills productivity and creativity, and you can’t sustain it. In the […]

One Idea Multiple Content Marketing Abstract In this brief, Gihan Perera, Internet coach and author of Fast, Flat and Free, explains how to turn one piece of content into multiple marketing opportunities to suit different audiences, learning styles and technology. Download this brief to learn: • Why content marketing is so effective with audiences, networks and search engines • How […]

Master Campaign: G2A Aberdeen Group Future of Support Research Report Content Title: Getting a Clear Picture of the Future of Support: 10 Ways Support Will Change in the Future Buyer Persona: G2A – IT Management Abstract: What will service and support be like in 2020? To answer that question, the Aberdeen Group took an in-depth look at emerging technologies and […]

Master Campaign: G2A Aberdeen Group Five Steps Future Support Checklist Brief Content Title: Five Steps to Reach the Future of Service and Support Buyer Persona: G2A – IT Management Abstract: The Aberdeen Group used their crystal ball of research to peer into the near future to see how the job of providing IT, customer and field service support will be […]

We all know that selling isn’t a patchwork of cheesy closing techniques and annoying high-pressure tactics. True salespeople follow very specific steps and stages to leave customers feeling happy and helped. “If you know the exact process of selling and can apply it correctly, you will succeed. It’s that easy.” Mike Kaplan was the #1 closer in his industry and […]

If you’re like everyone else on the planet, you’ve failed to accomplish a goal at some point. It’s not that you lack commitment. You probably just didn’t have a great launch plan in place. “An effective launch strategy can make a gigantic impact on your business.” In this engaging excerpt, Jason SurfrApp, entrepreneur and creator of IWearYourShirt, shares his eight […]