Latest Articles

Boost productivity on all levels with AI

Looking to empower your employees, streamline team workflows, and elevate leadership insights? Discover how RingCentral’s AI solutions can improve productivity across personal, team, and leadership levels. Download the datasheet to explore: • Common challenges faced by employees, teams, and leaders. • Practical examples of how AI-powered tools solve these challenges. • Success stories, such as […]

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Nonprofit leaders realizing the promise of AI

Nonprofits are the unsung heroes of communities around the world—and they deserve access to technology that helps them make the most impact. This research paper will be invaluable for nonprofit leaders looking for tech strategies with the most potential to help them advance their missions with limited resources. Learn best practices of AI “Pacesetters” already […]

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Employee Makeover

Talent is often a major barrier of organizational growth because it involves managing the growth and personalities of your workforce. So what can stakeholders do when New Hire Nancy doesn’t have a handle on the company culture? Or when Salesman Steve is behind schedule in learning about new products and services? They can start by […]

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The Forrester Wave™: Big Data Text Analytics Platforms, Q2 2016

In Forrester’s 20-criteria evaluation of big data text analytics platforms providers, they identified the 10 most significant ones — Attivio, Cambridge Semantics, Clarabridge, Digital Reasoning, Expert System, HP Enterprise (HPE), iBM, Linguamatics, OpenText, and SAS — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and […]

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Achieving Deliciousness

Of course customers want great content, but understanding what defines great isn’t so easy. We surveyed 12,000 customers worldwide about their content cravings and learned what it takes to make content irresistible. Read Achieving Deliciousness: Adapting to an increasingly Content Hungry World to learn: • How multiple devices change content consumption • What customers specifically […]

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Forrester’s Top 10 Customer Service Trends for 2016: The Future of Customer Service

This report summarizes the top trends in customer service that affect companies’ ability to deliver effective customer service, deliver real value through service, and forge an emotional bond with customers. Access your complimentary copy to read Forrester’s analysis and recommendations on the following 10 trends: Trend 1: Companies Will Make Self-Service Easier Trend 2: Field […]

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