This report outlines the business value and best practices in integrating the contact center with omni-channel programs to deliver a seamless customer experience across multiple touch-points.

Today’s customer is more empowered than ever, and providing a positive, trusted, and engaging customer experience is a powerful way to differentiate your brand. As the financial services industry strives to build customer trust, they are turning to engagement marketing, specifically deployed through content, to help them accelerate the buyer lifecycle and build trust. Download this ebook to learn how, […]

The Financial Services Sector has seen transformational changes and undergone a period of massive overhaul following the financial crisis that rattled this market six years ago. The turmoil created a major setback as financial institutions had to make some significant changes in order to re-establish trust and re-evaluate long-term profitability, while stabilizing the resources spent on protecting customers. The Financial […]

Based on the experiences of 148 respondents, this report will explore what makes a product development company successful. It will loook at the differences between the Best-in-Class and their competitors to see what they atribute margins / revenue to.

The cornerstone of infrastructure as a service (IaaS) is the virtual machines that customers can use to virtualize servers. How do you choose between two experienced giants – Google and Amazon – when the time comes for your organization to start using cloud-based virtual machines? The answer is, “It depends”. There is no wrong choice to be made, but that […]

Your app is only as good as its user experience. That’s why you need the right tools to help you monitor issues like slow performance and crashes, and see how users are really experiencing your app. That way you can identify and fix any problems early on and continuously improve user experience – and your app. This research study finds […]

Multiple studies confirm that the success of your mobile app—and potentially your business—depends on launch speed, performance and stability. Mobile analytics provide an easy way to see into the user experience. Find out how you can apply mobile analytics to improve mobile testing (and vice versa) with The Mobile Analytics Playbook.

Focusing on the user experience will improve your apps, your business results, and your success with DevOps. This report discusses the implication of UX on DevOps and explains what needs to be measured and monitored to do DevOps successfully. Find out how you can keep up with user expectations and build and release quality software faster and more frequently.