Cloud Is Paying Off For Enterprises… To Get High Returns You Need To Know Key Success Drivers

Cloud adoption is accelerating, as corporate users report they are achieving the benefits from the cloud that they expected. However, general satisfaction levels appear to be moderate, not high. What’s missing?  

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The New mCommerce Reality

The New mCommerce Reality research report shows how customers still desire consistent, quality service when shopping from their smartphones and tablets. In fact, 22% of respondents said that lack of human interaction was a challenge when it came to mCommerce. With this free report, you’ll learn about: • The growth of mCommerce and its place in the retail ecosystem • […]

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Live Chat Effectiveness 2013

Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. This year’s report explores how Internet shoppers use these various channels […]

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The State of Support Services

The technology industry is shifting to more of a services-led business model than ever before. According to the Technology Services Industry Association (TSIA), organizations are making fundamental changes to their organization structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing at breakneck speed. They are adding new services, taking on new roles and […]

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LogMeIn’s Join.Me & BTS (Case Study)

BTS is a global strategy consulting firm with hundreds of geographically dispersed employees and clients. join.me conformed to their IT security standards, took 1 week to deploy and saved ~15 minutes per session. 741% annual ROI 2-month payback

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LogMeIn’s Join.Me & Mainstream Energy (Case Study)

Mainstream is one of the largest solar companies in the US. join.me fit their needs for a professional conferencing solution that would flexibly, reliably, professionally and securely support growing collaboration needs. – 367% annual ROI – 4-month payback

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Ricoh Case Study

MWD case study reports are designed to help organization considering or actively working with collaboration software understand how others have worked to obtain benefits from collaboration implementation, and how they have worked to overcome challenges that have arisen along the way. All MWD’s case study reports follow a standard model, and are researched using a standard process which is driven […]

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Scaling Your Customer Community: Insights from Cutting-Edge Enterprises

Can you imagine having thousands of knowledgeable users of your products and services ready to advise your research and development department? If you’re a customer, do you dream of having products and services that solve your complex business problems, fast answers to your questions, and easy access to people and information that help you do your job?  If your organization […]

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