Farmers & Merchants Bank Detects Microbursts and Macro Broadband Issues With Skylight – a Case Study

F&M Bank has been known as California’s Strongest for over a century, and their leading-edge technology is a critical part of that strength. For their variety of business-critical applications, such as their mobile banking app, Citrix VDI and Oracle, F&M had grown concerned by very inconsistent performance of the same application from different locations. They suspected the issue was with the broadband service but neither party could measure this level of degradation.

Farmers & Merchants Bank deployed Skylight, after a Proof of Concept (PoC) that took just eight days, and immediately gained the visibility needed to understand where problems causing their degraded application performance were occurring. They could then work with their broadband service provider to fix the issues and enforce their service level agreements (SLAs).

In the words of Greg Sachs, SVP and Chief Technology Officer of Farmers & Merchants Bank, “It is very comforting to know we have eyes everywhere instead of hoping. I don’t believe in hope, I believe in taking preventative measures.”