HDI Research Brief – Supporting the Internet of Things

By 2020, somewhere between 25 and 50 billion devices will be connected to the Internet; some estimates predict that this hyperconnected Internet of Things (IoT) will generate $2.3 trillion in revenue by the year 2025.  Now, in this HDI Research Brief, learn how the IoT will impact your support organization, and how to take advantage of critical opportunities for your support teams to cooperate more formally with your vendors’ external, customer-facing support teams to benefit your end users.