Strategies For Cultivating Frictionless Customer And Agency Experiences

in Executive Management, Finance & Accounting, Marketing, Sales & Customer Service / by /

In a world driven by citizen expectations and operational efficiency, public agencies must bridge the gap between delivering exceptional experiences and maintaining cost-effectiveness. Legacy systems, siloed teams, and high caseloads hinder their mission.

Only 20% of digital leaders in agencies consider themselves at an advanced level of digital transformation, but this is expected to grow to 30% in two years.

In this eBook, you’ll learn the key strategies to transform public service including how to:
• Revolutionize Public Service Delivery: Uncover the blueprint for navigating challenges and transforming public service experiences for leaders and citizens.
• Digital Transformation for Public Agencies: Explore how agencies can innovate through digitalization and a connected platform, enhancing operational efficiency.
• Streamline and Simplifying Public Service: Discover the power of a unified platform in simplifying service requests and improving transparency.
• Orchestrate Cross-Agency Workflows: Learn how a connected platform can break down silos, accelerate collaboration, and enhance efficiency and the speed of service.
• Empower Public Agencies for Innovation and Efficiency: Unleash the potential of ServiceNow to lower costs, improve experiences, and drive transformation like before.

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