What Is Conversational AI? The Ultimate Guide On How It Works  

string(7) "Country"
string(7) "Country"
string(14) "Business Email"
string(14) "Business Email"
string(9) "Full Name"
string(9) "Full Name"
string(13) "Company Phone"
string(13) "Company Phone"
string(17) "Postal / ZIP Code"
string(17) "Postal / ZIP Code"
string(9) "Job Title"
string(9) "Job Title"

Conversational artificial intelligence (AI) is a set of technologies that can recognize and respond to speech and tezt inputs. In customer service,the term describes using AI-based tools—like chatbot software or voice-based assistants to interact with customers.

Messaging continues to grow as a preferred communication channel for customers, with social messaging apps like Facebook Messenger and Whatsapp Business accounts ezperiencing huge spikes in support requests. Messaging and conversational AI work hand-in-hand, and with the Global conversational AI Market expected to grow from $8.24 billion in 2022 to $32.51 billion by 2028, it’s no wonder that more businesses are implementing this technology.