Articles By: RingCentral

Overcoming the Digital Age Disconnect

How disjointed communications technologies are letting customers down — and how to solve it.

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A NEW ERA OF WORKPLACE COMMUNICATIONS: WILL YOU LEAD OR BE LEFT BEHIND?

In this No Jitter Industry Insights Report, sponsored by RingCentral, discover the value of delivering full collaborative capabilities on any device, from anywhere, via a teams-centric unified communications platform.

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RingCentral: Secure Cloud Communications and Collaborations

Of the many questions companies have when considering a move to the cloud, security undoubtedly sits at the top of the list. In particular, the sensitive nature of business communication—with employees and with customers—is a critical focus for security teams. After all, each day companies use phones, text, online meetings, fax, email, and other forms of communication to share strategies […]

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The Total Economic Impact™ of Investing in RingCentral Contact Center

In a cloud world, the limitations of premises-based contact center systems become more apparent. Whether your company has experience in contact center solutions or whether you’re just taking your initial steps, selecting the wrong partner can have disastrous consequences down the line. That’s why we think you might want to join a webinar featuring a guest speaker from Forrester about […]

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How to Make Hold Times a Thing of the Past with Digital Customer Engagement

Losing touch with customers as they wait on hold, closing phone services overnight, and limiting digital communication channels is a service leader’s ultimate enemy. Today, customers move fluidly between businesses that best serve them, across channels that are most convenient to the customer, until their experience doesn’t meet expectations. Join this webinar with Brian Solis, Digital Analyst as we discuss: […]

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The Crux of the Modern Customer Experience

Consumers today are pressuring companies to push their technology in new directions as their demands continually evolve and change. Consequently, businesses are racing to expand their technology to ensure their customers can interact seamlessly with brands on their terms. Organizations who are not meeting these demands risk losing out, big. Today’s customers are abandoning products and services for poor customer […]

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How Long Hold Times Affect Your Customers’ Experience (and Your Bottom Line)

What if, even though you were ready to read this introduction, you were asked to wait for a minute? What if you had to wait two minutes? You’d be frustrated, right? Or even worse, you might give up completely. Hold times are a disruption. For customers, hold times can be an infuriating part of trying to contact a company, whether […]

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Disruptive Customer Engagement

As we head toward the year 2020, there can be no doubt that deploying contact center solutions in the cloud is “the new normal.” What began with a few solution providers building breakthrough software at the beginning of the decade has become the de facto standard. Virtually every company looking to refresh hardware-based legacy call centers more than 10 years […]

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