It’s Your Time to Coach Remote Workers to Success

 For managers, coaching a remote team requires your attention and support. Your employees rely on you to be a “coach” to help them succeed and thrive in a virtual work environment. Here are 6 tips for ensuring your remote workforce stays productive and accountable.

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It’s Never Easy to Break Up: 4 Things to Keep in Mind to Ensure a Smooth Employee Exit Every Time

As a manager, if you’ve been put in the position of having to let employees go, you know just how hard this can be. As hard as this process may be, there are a few things you can put into practice not to ensure that every conversation goes as smoothly as possible. Start here.

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Don’t Let Mental Health in the Workplace End up Being the Elephant in the Room

Many employers today are still ill-prepared to give employees who are confronting serious mental health issues – especially when it impacts productivity, engagement, and overall morale – the support they desperately need. But this doesn’t have to be the case. Here are three simple ways to help your employees avoid treading water.

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Learning Maturity Matters

What is the current state of organizational learning strategy and impact? It is one thing to know learning is essential, but something else entirely to enact it and strive for behavioral change across an organization. To get a read on the state of organizational learning, Cornerstone administered a study examining two aspects of an organizational learning environment: learning strategy and […]

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The Future of Customer Experience

The evolving customer experience landscape Laura’s bill arrived without warning, feeling heavier than usual. When she opened the envelope, she discovered why: her energy bill was at least double what it should have been. She stared at the number, trying to work out where here increased energy usage had come from.

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Unify Your Communications

With an increasing number of legacy PBXs being end-of-lifed, organizations need to decide how to move forward and have to make many decisions. Moving to a cloud-based, Unified Communications as a Service (UCaaS) solution should be top of mind. RingCentral Office® offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, […]

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Communication Matters: How Employee Empowerment Impacts Brand Experience

In order to stay profitable and relevant, successful retailers are focusing on customer experience (CX) to set them apart. They train employees to look beyond the walls of their department and become brand ambassadors, aware that everything they do on the job impacts CX. Since most shopping begins digitally and is often completed at a store location, they know seamless […]

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The 2020 Customer Communications Review

Do customers want you to email them or text them to confirm an appointment? How long is “too long” to wait on hold? Check out this survey of consumers’ preferences when it comes to communicating with businesses—and how you can reach out to your customers and prospects in a way that’s actually effective.

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