American Banker: The Employee Experience is the Customer Experience
Learn why the bank employee experience is impacting the bank customer experience and discover what bankers can do to elevate both of them.
Based on recent research on the war for talent, this white paper addresses:
• Why banks are finding it difficult to attract new talent
• How employee attrition hurts the customer experience
• How smart tech fueled by talent can improve the employee and customer experience
• Why it’s become important to focus on a more satisfying workplace
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