Articles By: Jive Software
Aberdeen Research – Employee Onboarding, Engagement & Retention
Welcome to the 21st Century, Onboarding! the employee onboarding process is in need of an overhaul. Too many companies still use paper forms, many are disorganized in their tracking of employees’ progress, and too many wait until employees are just starting work to begin onboarding.
Accelerating The Customer Journey With Social Support
customers have an ever growing number of platforms where they can vocalize dissatisfaction and where they expect to receive answers. With customers, prospects and even Wall Street listening, technology companies need to get this right the first time, and create dynamic programs for monitoring and moderating social conversations.
Pearson Unifies Global Collaboration Across Brands
Jive is cohesive culture at Pearson. In recent years, Pearson had made a number of acquisitions in new markets, broadening its international reach and changing the shape of its workforce.
EMC Maximizes Marketing Impact With Jive-x Customer Community
Jive is customer engagement at EMC. In an era of tightening budgets and intensifying demands, global IT provider EMC has found a way to substantially magnify its marketing reach while stretching its dollars.
FireEye Webinar: Delivering Exceptional Support With Jive-X
Deliver mission-critical cyber intelligence updates to customers; provide a forum for peer-to-peer customer support & lower support costs; and distribute free security resources to the public.
Premier Farnell Webinar: Global Customer Community
350,000 electronic design engineers located all over the world — all in one online community. Premier Farnell has created a powerful online home for its customers, at once increasing customer engagement and boosting sales. By integrating its Jive-x community with its e-commerce system, the company harnesses its customers’ enthusiasm to drive more loyalty and more business.
TSIA Webinar: Combine Customer Communities & Self-Service
Join Jive Software and TSIA for a conversation about how the most powerful communities integrate self-service and peer-to-peer into customer support delivery at every step.
Jive-X: Combining Communities With Self-Service Whitepaper
Companies are constantly challenged to improve their customer service experience to meet increasing customer expectations while reducing costs. The popularity of new customer service communication channels adds to the complexity of delivering a great customer experience.
