Escaping the Customer Service Dilemma
Dive into the world of social business; explore the key to customer success, support effectiveness, and cost savings by unleashing the power of social technology with Jive’s Customer Service Solution.
Enterprise Social Collaboration in Customer Service: Better Teamwork Unlocks Customer Delight
This report, by Aberdeen, both observes the way enterprise social collaboration (ESC) tools help companies empower their agents through connectivity and studies best practices in highly successful enterprise social collaboration program implementation.
Enterprise Social at the Speed of Business
Successful social business solutions must be more than just a mechanism for sharing information. They must integrate with evolving IT environments, protect user privacy and help companies meet their business objectives. Download the study by IDG Research Services to find out how enterprise social collaboration works in the real world.
The 7 Biggest Mistakes You Can Make in Online Meetings
Every online meeting or presentation is different, so plan for it differently,” writes Gihan Perera, author of Webinar Smarts. Just winging it won’t work well. This brief shows you which mistakes to avoid online so that you can participate competently and confidently in web conferences.
A Step-by-Step Guide to Hosting Successful Webinars
Like any good performance, the live webinar should capture attention and stir discussion. For the content marketer, this conversation ends only when the curtain falls on a successful sale. “You’re creating a one-act play, so your players have to be well-rehearsed, relaxed, professional and on message.
7 Tools for Wide-Eyed Webinar Engagement
Wondering whether people really pay attention during your webinars? Well, if you engage them right, you’ll know they are. “With a bit of creativity and some effective tools, you can keep your audience glued to the screen and attentively listening to your dialog.
3 Things to do Before, During and After a Webinar
There are a few simple things you can do before, during and after a webinar that will leave your attendees talking for days. “If you want to have a lively event, get the conversation started early.” This brief outlines 3 steps you should follow for each stage of the webinar process to get the results you want.
Becoming a Social Business: Integrating Social Software Throughout Enterprise
The future of business is connected business, and social software is a critical part of this connectivity. This IDC study addresses the management challenges and subsequent best practice outcomes that can be achieved through the integration of existing enterprise social network tools with other networks or enterprise applications.
