The Customer Service Balancing Act
Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.
Connecting Talent for Business Results: Enterprise Social Collaboration – What’s HR Got To Do With It?
The workforce is as dispersed as ever – companies are looking to social collaboration to facilitate the engagement once fostered around the water cooler. By understanding the power of social collaboration tools, HR can lead an organization to where the talent is while enabling business success through the success of its people.
GigaOM Research: A New Charter for HR
How can human resources partner with IT to drive communication and knowledge-sharing while supporting business objectives? In today’s distributed workforce HR can embrace social business, taking the lead in defining new HR practices to support the changing workplace landscape and foster innovation and integrated employee networks.
The Leaders Quadrant for Social Software
With its in-depth guidance and independent third-party vendor evaluations, Gartner’s Magic Quadrant market assessment can assist your organization in implementing an effective social business software solution. The full report covers 20 vendors, with specific information on their ability to execute and their vision for the future.
7 Simple Steps to Getting a Handle on Social Applications in Your Enterprise
As of January 2011 there were 600 million Facebook users and 200 million Twitter users. Many millions use social services, from sharing photos via Instagram to sharing files via Box.net to via SlideShare.So how many of your employees use social media? A lot. That’s because social has become a normal tool used to manage and organize our lives.
Taking Care of your Company’s Future: 3 Best Practices for Succession Planning
More successful businesses are embracing succession planning to deepen their talent pool and ensure top talent at every level of the company. higher performance, improved morale, and a boost to the bottom line.
The Secret Formula for Online Training Presentations the Engage
With online training, your presentation slides take on greater importance. That’s why you must design them to engage. “When it comes to an online presentation, your slides aren’t visual aids; they are the visuals.” This brief explores how to prepare your slide deck for an effective and impressive online training presentation.
The Funny Facts About Video Conferencing
Comedian Victor Borge once said, “Laughter is the shortest distance between two people.” Video conferences, like laughter, also bring people together. But what happens when video conferences and laughter converge? These five cartoons poke fun at what happens on and off camera in video conferences.
