Everyone loves a good story, and your learners are no exception. Knowing how to craft and strategically deliver stories will forever change the way you approach training presentations. This playbook by Pamela Slim, award-winning author and speaker, will help you find the story thread that ties your training together. Download the playbook to learn: • How to craft and share […]

This brief by Paul Glen, founder of Leading Geeks, explains what causes toxic teams, why they are dangerous and how to restore them back to positive, productive teams. Download the brief to learn: • 4 steps to transforming a toxic team • How to address bad apples • Why toxic teams are dangerous • And more…

You’re not the only one who gets a little nervous interacting during presentations; your audience does, too. Why not make it easier for them to participate? “No matter if you are presenting in a virtual or in-person environment, your presentations will benefit from audience participation and interaction.” This eBook by educator and coach Matt Abrahams outlines 3 best practices that […]

A company’s agility trumps efficiency as today’s predictor of success. What do we mean by agility? It’s how powerfully your organization can react to changes in the marketplace, recognize and close employee skill gaps, and align the right people in the right places to handle any pivots in business strategy. How can you make your organization more agile? There are […]

The toxic employee: we’ve all worked with one and dread having them around. But can one bad apple really spoil the whole bunch? The answer may surprise you. Cornerstone’s recent study unveils how toxic employees affect morale, productivity and staff attrition. It also provides strategies to manage a toxic employee and even identifies warning signs to look for during the […]

For organizations where customer experience is key, customer collaboration is one of the best ways to build trusted relationships and improve customer loyalty.  Read this whitepaper to discover best practices that drive brand affinity, repeat business and increased loyalty, all while decreasing your overall customer service cost.

Remember getting your first box of LEGOS as a kid? How fun it was putting the pieces together, collaborating with your friends to create something new? Now, as an IT professional, assembling and maintaining a Lego-like collaboration infrastructure isn’t what you signed up for. Piecing together disparate systems of record for email, web meetings and other applications is about as […]

With its in-depth guidance and independent third-party vendor evaluations, Gartner’s Magic Quadrant market assessment can assist your organization in implementing an effective communication and collaboration solution. The full report covers 17 vendors, with specific information on their ability to execute and completeness of vision.