Why Traditional ESPs Aren’t Cutting It for Email Marketers
Download a new report from Adobe and the Direct Marketing Association (DMA) to learn how you can free yourself from traditional email constraints to create more effective campaigns.
Magic Quadrant for Multichannel Campaign Management
Once again, Gartner recognizes Adobe as a Leader in its Magic Quadrant for Multichannel Campaign Management (MCCM)* based on our ability to execute and completeness of vision. Read the report to see how Adobe Campaign measures up. We help you deliver personalized campaigns across all channels — online and offline.
Gartner’s 2014 Magic Quadrant for CRM Lead Management
Read this complimentary copy of the Gartner Magic Quadrant for CRM Lead Management, and find out why Marketo was named a leader based on its ability to execute and completeness of vision.
Jive-X: Combining Communities With Self-Service Whitepaper
Companies are constantly challenged to improve their customer service experience to meet increasing customer expectations while reducing costs. The popularity of new customer service communication channels adds to the complexity of delivering a great customer experience.
A Geek’s Guide To Presenting To Business People
Are you a geek or a techie? Do you dread having to present to those who aren’t? “Successful geeks will be the ones who can bridge the divide between technical and business groups.” This brief by Paul Glen, award-winning author of Leading Geeks, explores 5 simple presentation steps for engaging any audience – technically inclined or not.
How To Give A Killer Presentation
A 12-year-old boy from Kenya was asked to give a TED talk. Although nervous and inexperienced in English, he told his story before a crowd of hundreds. And when he finished, the response was immediate – a full standing ovation. “In a matter of hours, a speaker’s content and delivery can be transformed from muddled to mesmerizing.
Surviving Future of Support
Technology is progressing faster than industry experts predicted even just a few years ago. For those in support organizations, the sheer velocity of change means that you need to plan and act now. This guide will help you understand the six top trends so you can survive and thrive over the coming years.
Recruit And Build The Right Team For Your Service Desk
Your people are your most valuable asset. “To build the right team of people for your service desk, you need a comprehensive and pragmatic recruitment process.” This Service Desk Institute white paper explores strategies for recognizing the best candidates for your service desk dream team and how to keep staff motivated and engaged.
