In today’s market, you need high standards of professionalism to differentiate you from your competitors. Just having the best product or top-notch services isn’t enough anymore — customers need to know you care to become loyal. What can you do to help? Well tuck that shirt in, and read on to learn eight ways you can boost your customers’ confidence […]

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In 2016, the headlining trends of cloud, social, mobile, data science, and the Internet of Things (IoT) will continue to transform the way we sell. And thanks to the rise of the hyper-connected and multi-device consumer, salespeople increasingly have new ways to reach leads and prospects wherever they are, in real time. Because customers think and buy differently, salespeople need […]

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Everything you need to know to get started with CRM Finding, winning, and keeping customers to grow your business starts with a good Customer Relationship Management (CRM) application. It helps you manage critical customer information in one place — and gives you a complete view of your business to close more deals and boost sales. Read this e-book to get […]

Selecting a live chat vendor can feel like evaluating dizzying lists of feature – each feature-set will help achieve a goal. But the challenge is to determine the features that will help you achieve your goals. Live chat can achieve many results, like driving sales conversions, reducing shopping cart abandonment, enhancing customer experience and improving operational efficiencies. Whether live chat […]

Today’s contact center operates in a volatile world with customers characterized by an increased use of connected things, decreased attention spans, and a universal expectation of an immediate response to their needs. As innovations in technology continue at breakneck speed and customer self-service functionalities become more sophisticated, we must take action to stay ahead of the curve. You must evolve […]

Shopping behavior is rapidly evolving — 47% report shopping on a tablet as a common activity. Successful businesses evolve their mobile strategies to take advantage of new technologies that let them reach the right customers, at the right time, with the right product. With capabilities like context-specific offers and “store mode,” marketers can help customers easily find the products they’re […]