Research Report: Live Chat in Support Environments
Based on a primary research effort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings.
Serving Customers and Enhancing the Website Experience
An outdoor product company specializing in clothing and equipment, The North Face has been creating innovative designs that push new technologies and inspire for more than 40 years.
Guidebook: LogMeIn’s Rescue
LogMeIn’s Rescue enables IT teams to support PCs, Macs, and mobile devices securely anywhere at any time over the Internet.
The New mCommerce Reality
The New mCommerce Reality research report shows how customers still desire consistent, quality service when shopping from their smartphones and tablets. In fact, 22% of respondents said that lack of human interaction was a challenge when it came to mCommerce.
Live Chat Effectiveness 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media.
The State of Support Services
The technology industry is shifting to more of a services-led business model than ever before. According to the Technology Services Industry Association (TSIA), organizations are making fundamental changes to their organization structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing at breakneck speed.
LogMeIn’s Join.Me & BTS (Case Study)
BTS is a global strategy consulting firm with hundreds of geographically dispersed employees and clients. join.me conformed to their IT security standards, took 1 week to deploy and saved ~15 minutes per session.
LogMeIn’s Join.Me & Mainstream Energy (Case Study)
Mainstream is one of the largest solar companies in the US. join.me fit their needs for a professional conferencing solution that would flexibly, reliably, professionally and securely support growing collaboration needs.
