The cloud is changing the way we work. Disruptive technologies and business models are creating new opportunities to engage with co-workers, companies, and customers. However, workers are using an average of four communications apps each day, checking these 10 times an hour—leading to 32 days of productivity wasted each year. But the goal of the digital workplace should not be […]

Agents drive over 2/3rds of the cost of a running a contact center, and they are the face of your company to your customers. Clearly, getting the best performance from your agents is critical to your success. In this webinar we will talk about the economic value of a proper workforce optimization strategy for your company. After talking about the […]

RingCentral has been recognized as a leader for the fourth consecutive year. “RingCentral has successfully established itself as the leading UCaaS provider in the North American market. With a strong focus on technology innovation, upmarket and international expansion, channel enablement and technology partnerships, it is poised for continued growth and market success.” Want to learn more? Get the report.  

The UC as a Service (UCaaS) Scorecard profiles, analyzes, and ranks leading hosted unified communications service providers in the U.S. and Canada. Service provider scores are based on criteria such as installed base of lines or seats, financial stability, market strategy, service development and support options. Service provider scores and data are displayed in charts and tables in the report, […]

According to IHS Markit’s 2017 Unified Communication (UC) Strategies and Vendor Leadership North American Enterprise Survey, 60% of respondents will have some or all of their unified communications in the cloud by 2018. Learn why truly unified communications and collaboration are being adopted so rapidly in the enterprise. Analyst Diane Myers shares the trends and best practices in migration of […]

As businesses continue to embrace the cloud, many are migrating their most heavily used business applications, including office productivity, CRM, customer care, and more. In today’s increasingly anytime, anywhere workplace, this is a productivity booster for office employees, remote workers, IT staff, and others who need to stay connected with each other, customers, business partners, and suppliers regardless of their […]

For many companies, supporting an aging on-premises PBX phone system has become a painful challenge. The cost and complexity of keeping the hardware alive make these systems more of a liability than an asset. Plus, they lack the flexibility and functionality needed to keep pace with a mobile and distributed workforce. Today’s cloud communications and collaboration solutions can alleviate many […]

Companies of all sizes are rushing to embrace the cloud for many core business functions. In fact, “Cloud Services and Solutions” ranked second among top technology investments in Gartner’s 2017 CIO Agenda report. Many organizations are also adopting the cloud for their most critical business function communications. Compared with premise-based hardware, hosted cloud phone and contact center systems offer a […]