Contact centers as we know them today were designed and deployed at scale in the 1960s,1 and the management models, governance models, and standards that defined them are still alive and well today. We call this Contact Center 1.0. Вut the foundation for customer engagement in sales, service, and support for more than 60 years is in serious need of […]

The cloud is a network of servers that companies use to host and deliver services. Companies like Salesforce® are renowned for providing cloud CRM, and Google and Microsoft® offer email, calendars, file sharing, and more in their cloud ecosystems. Cloud services eliminate the need to maintain complex and increasingly outdated hardware and pay expensive technicians for time-consuming repairs. The phone […]

When assessing the future of your business communications, making the decision to stick with an on-premises phone system versus moving your communications to the cloud can be a complex process. Of course, the overall benefits of switching to a cloud phone system, let alone one simple integrated and unified communications solution, clearly outweigh the benefits of managing a legacy phone […]

In today’s workplace, knowledge workers utilize a wide array of apps to communicate, collaborate, and get work done. While critical to business success, this can create chaos and imbalance that causes workers to lose productivity and time. New research demonstrates the need for a single communications platform that integrates with your business workflows to maximize efficiency.  

Very often, SMBs have been faced with relying upon a hairball of dangerously unreliable spreadsheets that support aging accounting systems. This white paper explores the common obstacles faced by SMBs with outdated or disparate systems and addresses how SaaS applications can help mitigate the challenges associated with rapid growth.

The system landscape of many companies, either in startup or complacency mode, includes QuickBooks as a financial management system and FishBowl as an “add-on” inventory management system. However, both systems have their limitations, which ultimately impact a company’s ability to innovate, scale, and grow. Read this white paper to understand the limitations of QuickBooks and FishBowl, and the value of […]

A hybrid cloud strategy supports interoperability between two or more public and private clouds. It enables orchestration across an organization’s public and private clouds and makes it smooth and easy for workloads to move between them. An effective hybrid cloud strategy will provide a single operational model across both the public and private cloud, to offset the complexity of multiple […]

In many cases, finding the right software fit for your business can be like trying to piece together a 1,000-piece jigsaw puzzle. However, with the right cloud-based ERP, it can be as simple as aligning few pieces– or in maybe just one piece! When growing companies discover that they have outgrown their software, and it no longer fits their growing […]