ICMI “Is Your Contact Center Ready For The Peak Season” MarketPulse Report
ICMI and BoldChat by LogMeIn joined forces to help you connect to the trends and best practices that are shaping the customer experience landscape.
Aberdeen “Integrating the Contact Center Within Your Omni-Channel Strategy”
This report outlines the business value and best practices in integrating the contact center with omni-channel programs to deliver a seamless customer experience across multiple touch-points.
Build Trust With an Engagement Marketing Content Strategy: Spotlight on Financial Services
Today’s customer is more empowered than ever, and providing a positive, trusted, and engaging customer experience is a powerful way to differentiate your brand. As the financial services industry strives to build customer trust, they are turning to engagement marketing, specifically deployed through content, to help them accelerate the buyer lifecycle and build trust.
Frost & Sullivan: A Case for Building Better Customer Engagement in the Financial Services Sector
The Financial Services Sector has seen transformational changes and undergone a period of massive overhaul following the financial crisis that rattled this market six years ago. The turmoil created a major setback as financial institutions had to make some significant changes in order to re-establish trust and re-evaluate long-term profitability, while stabilizing the resources spent on protecting customers.
What Drives Success for Best-in-Class Product Developers?
Based on the experiences of 148 respondents, this report will explore what makes a product development company successful. It will loook at the differences between the Best-in-Class and their competitors to see what they atribute margins / revenue to.
How to Compare Google Compute Engine & AWS EC2
The cornerstone of infrastructure as a service (IaaS) is the virtual machines that customers can use to virtualize servers. How do you choose between two experienced giants – Google and Amazon – when the time comes for your organization to start using cloud-based virtual machines? The answer is, “It depends”.
DevOps, APM and the Digital User Experience: Changing What We Know About Application Performance Management
Your app is only as good as its user experience. That’s why you need the right tools to help you monitor issues like slow performance and crashes, and see how users are really experiencing your app. That way you can identify and fix any problems early on and continuously improve user experience – and your app.
The Mobile Analytics Playbook
Multiple studies confirm that the success of your mobile app—and potentially your business—depends on launch speed, performance and stability. Mobile analytics provide an easy way to see into the user experience. Find out how you can apply mobile analytics to improve mobile testing (and vice versa) with The Mobile Analytics Playbook.
