Nonprofits are the unsung heroes of communities around the world—and they deserve access to technology that helps them make the most impact. This research paper will be invaluable for nonprofit leaders looking for tech strategies with the most potential to help them advance their missions with limited resources. Learn best practices of AI “Pacesetters” already […]
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Transform your data and AI workflows with AI. This guidebook explores architecture of goal-oriented data agents, Google Cloud’s pre-built solutions and tools to build custom data agents, all powered by Google’s leading AI and integrated cloud ecosystem.
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Based on a survey of 3,466 senior leaders of global enterprises, this report unpacks the stats to give you an up-to-the-minute snapshot of how gen AI and agentic AI are helping organizations deliver highly engaging, personalized, and human-like customer experiences at scale.
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More than a 1/3rd of all meetings are now online, and growing all the time. How can companies meet and collaborate better online? In this new report, Tooling Up for Collaboration, Forbes Insights has combined the opinions of top executives and consultants with join.me’s findings to advise on collaboration needs, considerations, and best practices. Download […]
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Meetings used to be formal gatherings in large conference rooms, but that stereotype has become outdated in today’s always-connected era. Today meetings are ad-hoc and happen anywhere. They happen in a variety of locations such as the traditional conference room, at your desk, at home, in a coffee shop or hotel, while traveling and even […]
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Manufacturers are increasingly turning to technology to support the demand for better customer engagement. The rise of the Internet of Things (IoT) and connected products holds promise for delivering enhanced, value-added customer services. However, today, many manufacturers must find ways to offer services for products that aren’t yet “connected.” Many manufacturers are arming their field […]
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Enterprises — whether in manufacturing, energy, healthcare, IT, or other industry verticals — need to have devices and systems installed and functioning for the long term at peak performance. Examples include the deployment and support of large wind turbines, medical imaging devices, seismology sensors, or large storage arrays. Support and deployment specialists are at the […]
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Did you know that best in class field service organizations are 69% more likely than their peers to have implemented live collaborative video tools to loop in remote experts? To learn more, download this report today, which highlights the increased use of collaborative video tools in field service to ensure technicians have the information and […]
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The results of TSIA’s Support Services Benchmark Survey continue to reveal the hard truths about delivering technical support in 2015. Customers want more options than ever from their support providers and they want to expend less of their own effort in resolving issues. Customers are proving to be more loyal than ever before—if they feel […]
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Technology is incredibly important to field services operations. Various platforms and applications are required to understand customer history, account entitlement and consumption, appointment scheduling, and to perform on-site repairs. TSIA has identified 1 7 separate application categories recommended for highly productive, scalable field service, including core infrastructure technology, productivity tools, and tools to understand and […]
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There are inherent limitations in traditional assisted support models. While support employees may be well trained, highly technical, empathetic, and have strong communication skills, they still are limited by the actual medium of phone support. They cannot see what the customer sees and are limited to how customers explain and describe a technical problem and […]
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