Maximizing the Power of the Cloud Integrating Communications With Business Applications (Infonetics Paper)
In this white paper, IHS Infonetics Research discusses how businesses are steadily migrating voice and Unified Communications (UC) to a hosted cloud model. This trend enables seamless use of emails, text messages, instant messages, voice and video—from anywhere. However, key business applications largely remain in their own silos.
Calculating the Real Cost of Cloud Phone System
The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and running may be the most conspicuous concern. But it pays to look beyond the obvious hard costs of a new PBX / IP PBX and phones.
A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP
Along with the cost and difficulties of maintenance, an aging PBX may lack the flexibility to handle growth or support a mobile workforce. Many businesses already rely on SaaS products in the cloud for critical business applications like CRM and ERP.
5 Ways Disaster Recovery Whitepaper (Contact Center)
Disaster recovery and business continuity plans to prepare for catastrophic events have become must-haves for most companies, and are even mandated in certain industries. However, if you operate a contact center, it doesn’t take a hurricane or earthquake to have a disastrous impact on your business.
Forrester: Contact Centers Must Go Digital Or Die
In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty.
Effective Mobile Engagement Report
Based on the survey results with nearly six thousand respondents across twelve countries, the 2015 edition of Effective Mobile Engagement finds—similar to its predecessor—that mobile engagement is widespread already and growing quickly.
Aberdeen Research – Employee Onboarding, Engagement & Retention
Welcome to the 21st Century, Onboarding! the employee onboarding process is in need of an overhaul. Too many companies still use paper forms, many are disorganized in their tracking of employees’ progress, and too many wait until employees are just starting work to begin onboarding.
Live Chat Performance Benchmarking Report
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new findings related to comparisons between desktop visitors and mobile visitors.
