Stay ahead of the curve with 2025 trends in cloud communications: the CIO guide. Explore emerging technologies like artificial intelligence (AI), unified communications as a service (UCaaS), and 5G that are transforming business communications. Learn actionable steps to future-proof your organization. What you’ll learn: • How AI and UCaaS improve team collaboration and customer engagement […]
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Shift From Growth-at-All-Costs to Long-Term Profitability Today’s tech CFOs face tighter funding, lower valuations and higher pressure to stretch every dollar. In a volatile market, here’s how you can make the critical pivot from a growth-first mindset to a more long-term outlook. What’s at Stake?Investors prioritize companies with strong financial fundamentals. If you fail to […]
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As businesses of all sizes increasingly adopt hybrid or mobile work, teams that collaborate are often distributed around town—or around the globe. Although many organizations are relying on mobile devices to improve productivity and collaboration, project management teams often must juggle a broad range of tools, apps, and online services to perform all their work […]
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Companies using live chat as part of customer interactions enjoy superior results than those that don’t. Below is an illustration of how live chat users compared to non-users perform across key metrics such as revenue growth, and cost reduction as well as creating positive customer word-of-mouth.
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Companies using live chat as part of customer interactions enjoy superior results than those that don’t. These results span cost reduction, revenue growth, and most importantly, customer satisfaction. This report highlights the performance gains enjoyed by companies using live chat as a key part of their customer interactions. It also illustrates how savvy live chat […]
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A coming of age is coming to work. Millennials represent over 50% of the nation’s workforce, and in 25 years, that number will jump to a massive 75% – it’s a full-on takeover! How will the habits, knowledge, and behaviors of this new majority change the world of work as we know it? We surveyed […]
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In 2014, only 58% of sales people met or exceeded quota. But in the face of that lackluster performance, the bar was still set higher for the following year—95% of companies raised revenue targets for 2015(1). Managers must have an understanding of how increased revenue goals will impact the sales process, and put in the […]
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Connecting with today’s crazy-busy prospects is tough. More often than not, your conversations happen over the phone and online. Which is why winning in that virtual meeting – whether by phone, screen share, or video – is more critical than ever. In this eBook sales strategist, speaker, and author, Jill Konrath shares how savvy sellers […]
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Video conferencing is revolutionizing the way companies and coworkers meet, share ideas, and get work done. However, with over ¾ of working professionals participating in video conferences, there are bound to be some mishaps (we’re looking at you nose pickers and no pants wearers). In this eBook, we’ve compiled some original research to highlight the […]
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Sales has gone mobile. Customers are looking for more meaningful dialogue, yet are always on-the-go, joining sales calls from one of many mobile devices. A new suite of mobile tools is needed to replace the old – including physical whiteboards. Download this eBook to learn how the mobile whiteboard can help you better engage with […]
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Today’s remote support solutions, including remote control, desktop sharing, and web collaboration, offer much more than just remote control for PCs. Their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Dozens of case studies provided by remote support vendors clearly document that adoption of […]
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