Organizations are reshaping business operations and unlocking workforce performance with GenAI. In fact, 90% of business leaders believe that these productivity gains could even reduce employee stress and burnout. Read this guide to discover how you can implement a GenAI solution that empowers your employees at every level to speed up case research and resolution, […]
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Nonprofits are the unsung heroes of communities around the world—and they deserve access to technology that helps them make the most impact. This research paper will be invaluable for nonprofit leaders looking for tech strategies with the most potential to help them advance their missions with limited resources. Learn best practices of AI “Pacesetters” already […]
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Today’s leaders face a dual mandate: grow the business while reducing costs. At the same time, AI adoption and demographic shifts are transforming the global workforce. Research from Sapient Insights Group shows how organizations with long-term workforce planning can see improvements in innovation, customer retention, and profitability. In this report, you’ll see how the most […]
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Companies using live chat as part of customer interactions enjoy superior results than those that don’t. Below is an illustration of how live chat users compared to non-users perform across key metrics such as revenue growth, and cost reduction as well as creating positive customer word-of-mouth.
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Companies using live chat as part of customer interactions enjoy superior results than those that don’t. These results span cost reduction, revenue growth, and most importantly, customer satisfaction. This report highlights the performance gains enjoyed by companies using live chat as a key part of their customer interactions. It also illustrates how savvy live chat […]
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A coming of age is coming to work. Millennials represent over 50% of the nation’s workforce, and in 25 years, that number will jump to a massive 75% – it’s a full-on takeover! How will the habits, knowledge, and behaviors of this new majority change the world of work as we know it? We surveyed […]
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In 2014, only 58% of sales people met or exceeded quota. But in the face of that lackluster performance, the bar was still set higher for the following year—95% of companies raised revenue targets for 2015(1). Managers must have an understanding of how increased revenue goals will impact the sales process, and put in the […]
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Connecting with today’s crazy-busy prospects is tough. More often than not, your conversations happen over the phone and online. Which is why winning in that virtual meeting – whether by phone, screen share, or video – is more critical than ever. In this eBook sales strategist, speaker, and author, Jill Konrath shares how savvy sellers […]
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Video conferencing is revolutionizing the way companies and coworkers meet, share ideas, and get work done. However, with over ¾ of working professionals participating in video conferences, there are bound to be some mishaps (we’re looking at you nose pickers and no pants wearers). In this eBook, we’ve compiled some original research to highlight the […]
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Sales has gone mobile. Customers are looking for more meaningful dialogue, yet are always on-the-go, joining sales calls from one of many mobile devices. A new suite of mobile tools is needed to replace the old – including physical whiteboards. Download this eBook to learn how the mobile whiteboard can help you better engage with […]
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Today’s remote support solutions, including remote control, desktop sharing, and web collaboration, offer much more than just remote control for PCs. Their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Dozens of case studies provided by remote support vendors clearly document that adoption of […]
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