Long Hold Times are Killing Your Customer Experience

90-seconds can feel like an eternity when you’re sitting on the phone waiting for help, or answering automated voice prompts, or even waiting for a response from an agent on live chat agent.

So, the question is, what does that mean for your business and how can you handle hold time better in every part of your contact centre?

This White Paper will help you learn about outbound opportunities, inbound opportunities, digital opportunitites and much more.