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The New mCommerce Reality
The New mCommerce Reality research report shows how customers still desire consistent, quality service when shopping from their smartphones and tablets. In fact, 22% of respondents said that lack of human interaction was a challenge when it came to mCommerce.
Live Chat Effectiveness 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media.
The State of Support Services
The technology industry is shifting to more of a services-led business model than ever before. According to the Technology Services Industry Association (TSIA), organizations are making fundamental changes to their organization structures, delivery models are changing, support organizations are adding new capabilities, and mission statements are changing at breakneck speed.
LogMeIn’s Join.Me & BTS (Case Study)
BTS is a global strategy consulting firm with hundreds of geographically dispersed employees and clients. join.me conformed to their IT security standards, took 1 week to deploy and saved ~15 minutes per session.
LogMeIn’s Join.Me & Mainstream Energy (Case Study)
Mainstream is one of the largest solar companies in the US. join.me fit their needs for a professional conferencing solution that would flexibly, reliably, professionally and securely support growing collaboration needs.
Ricoh Case Study
MWD case study reports are designed to help organization considering or actively working with collaboration software understand how others have worked to obtain benefits from collaboration implementation, and how they have worked to overcome challenges that have arisen along the way.
Scaling Your Customer Community: Insights from Cutting-Edge Enterprises
Can you imagine having thousands of knowledgeable users of your products and services ready to advise your research and development department? If you’re a customer, do you dream of having products and services that solve your complex business problems, fast answers to your questions, and easy access to people and information that help you do your job?
Social Business Collaboration: Five Best Practices, Three Market Trends
Use of consumer grade social media and collaboration technologies has become commonplace in an enterprise context. Much less common is the use of secure and compliant social business solutions, which foster improved teamwork and information sharing that measurable improves business results.
