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Case Study Sling Media A Better Customer Experience With Integrated Support
Sling Media uses the LogMeIn Rescue remote support solution with webbased chat to receive inbound customer support requests and resolve configuration issues with customer devices. By integrating Rescue with their Salesforce.com CRM solution the Customer Experience team is able to report on all customer contacts across all support channels phone call chat and community.
Guidebook: Rescue By LogMeIn
LogMeIn Rescue enables IT teams to support PCs, Macs,and mobile devices securely anywhere at any time over the Internet.
LogMeIn Rescue ROI Case Study: Rice Toyota
2014 ROI AWARD WINNER! Rice Toyota adopted LogMeIn Rescue to accelerate the resolution of IT helpdesk tickets. Nucleus found that Rescue enabled Rice to resolve issues more quickly by remotely accessing employees’ computers, driving greater IT and general staff productivity and better business continuity.
67 Tips for Building Live Chat Success: Best Practices for Agents and Admins
Expert tips to help agents and administrators alike provide superior service via live chat. Filled with practical tips, tweets and actionable items, these best practices will help businesses take chat to the next level.
Avoid The Sales/IT Collision Scenario: Using Apps For Better Collaboration
Download InfoWorld’s Avoid the Sales/IT Collision Scenario research report today. Sponsored by join.me, the instant online meeting app, this report offers valuable insight you can use to address key business requirements for collaboration and help empower sales team productivity and effectiveness.
The State of Support Services 2014
TSIA is a hub in the technology services industry. Member companies come together for networking, industry recognition, and, perhaps most importantly, validating research. TSIA provides data, frameworks, and advisory that accelerates the development of service capabilities.
Getronics: Empowering Worldwide Collaboration While Saving 80% On Conferencing
With an intuitive design and affordable pricing, it’s no wonder leading businesses are using join.me for presentations, demos, support and training.
The 2014 State of Enterprise Social Marketing Report
Key Strategies, Tactics and Business Value of Social Marketing at Big Brands Marketing on social media is now imperative for companies seeking to stay relevant to consumers and potential customers. But little research has been conducted to learn how the most profitable brands and companies approach, execute, and measure social marketing.
