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Social Communities Cultivate Engaging Customer Relationships
Social communities transform customer engagement and provide an innovative way for organizations to extend their reach and provide higher value support for their customers, partners, and employees.
Enterprise Social Collaboration: Driving Customer Experience Excellence through Teamwork
to delight customers.
The Art of Collaboration: The Corporate Communications Guide to Achieving Successful Collaboration Across the Organization
Corporate Communications is uniquely positioned to help make collaboration initiatives successful. As an established function in most medium and enterprise-sized organizations, Corporate Communications teams have the skills and the means to deliver a desired message to audiences using established, familiar channels.
The Art of Persuasion: The Strategic Guide to Achieving Successful Enterprise Collaboration through Corporate Communications
This paper discusses the role of Corporate Communications in the context of creating a collaborative culture facilitated by technology. It discusses how Corporate Communications play a an instrumental role in the success of a collaboration initiative as it introduces change across an organization. Learn the five key actionable imperatives where communication plays a significant role.
The IT Manager’s Guide to Deploying Social Business Software
Different types of businesses will have different use cases for Social Business. In this whitepaper, we cover four different use cases. Four very different types of businesses.
Escaping the Customer Service Dilemma
Dive into the world of social business; explore the key to customer success, support effectiveness, and cost savings by unleashing the power of social technology with Jive’s Customer Service Solution.
Enterprise Social Collaboration in Customer Service: Better Teamwork Unlocks Customer Delight
This report, by Aberdeen, both observes the way enterprise social collaboration (ESC) tools help companies empower their agents through connectivity and studies best practices in highly successful enterprise social collaboration program implementation.
Enterprise Social at the Speed of Business
Successful social business solutions must be more than just a mechanism for sharing information. They must integrate with evolving IT environments, protect user privacy and help companies meet their business objectives. Download the study by IDG Research Services to find out how enterprise social collaboration works in the real world.
