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Social Business Collaboration: Five Best Practices, Three Market Trends

Use of consumer grade social media and collaboration technologies has become commonplace in an enterprise context.  Much less common is the use of secure and compliant social business solutions, which foster improved teamwork and information sharing that measurable improves business results.

Social Communities Cultivate Engaging Customer Relationships

Social communities transform customer engagement and provide an innovative way for organizations to extend their reach and provide higher value support for their customers, partners, and employees.

The Art of Collaboration: The Corporate Communications Guide to Achieving Successful Collaboration Across the Organization

Corporate Communications is uniquely positioned to help make collaboration initiatives successful. As an established function in most medium and enterprise-­sized organizations, Corporate Communications teams have the skills and the means to deliver a desired message to audiences using established, familiar channels.

The Art of Persuasion: The Strategic Guide to Achieving Successful Enterprise Collaboration through Corporate Communications

This paper discusses the role of Corporate Communications in the context of creating a collaborative culture facilitated by technology. It discusses how Corporate Communications play a an instrumental role in the success of a collaboration initiative as it introduces change across an organization.  Learn the five key actionable imperatives where communication plays a significant role.

The IT Manager’s Guide to Deploying Social Business Software

Different types of businesses will have different use cases for Social Business. In this whitepaper, we cover four different use cases. Four very different types of businesses.

Escaping the Customer Service Dilemma

Dive into the world of social business; explore the key to customer success, support effectiveness, and cost savings by unleashing the power of social technology with Jive’s Customer Service Solution.

Enterprise Social Collaboration in Customer Service: Better Teamwork Unlocks Customer Delight

This report, by Aberdeen, both observes the way enterprise social collaboration (ESC) tools help companies empower their agents through connectivity and studies best practices in highly successful enterprise social collaboration program implementation.